Refund policy

Return and Refund Policy

Last updated: August 15, 2026

We want every order to feel calm, clear, and cared for. You may request a return within 60 days after delivery. To be eligible, the item must be unused, unopened, in its original packaging, and in a resellable condition.

For hygiene and safety reasons, opened, used, tested, or unsealed skincare products cannot be returned unless the product arrived damaged, defective, or incorrect.

If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will help with a replacement, refund, or another fair solution.

To start a return, email hi@positivlab.com with your order number and reason for return. If approved, we will send return instructions by email. Please do not send items back without approval.

Approved refunds are issued to the original payment method after the returned item is received and inspected. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.