How can we help?

Orders typically ship within 1–3 business days. Standard delivery takes 5–10 business days depending on your location. You'll receive a tracking number by email once your order ships.

We offer FREE shipping on all orders. No minimum purchase required — every order ships free.

Once your order ships, you'll receive an email with a tracking link. You can also visit our Track My Order page in the menu above to check your order status anytime.

We're sorry if that happens! Please contact us at hi@positivlab.com with your order number and we'll resolve it for you — whether that means reshipping your order or issuing a refund.

We offer a 60-day money-back guarantee. If you're not satisfied with your purchase for any reason, contact us within 60 days and we'll make it right.

Simply email us at hi@positivlab.com with your order number and reason for the return. Our team will guide you through the process — it's quick and hassle-free.

Once your return is approved, refunds are typically processed within 5–10 business days. The exact timing depends on your bank or payment provider.

Our products are carefully formulated with science-inspired ingredients designed for real results. We focus on quality, simplicity, and effectiveness — no unnecessary fillers or complicated routines.

Yes. Our products are formulated with carefully selected, high-quality ingredients. However, if you have specific skin sensitivities or medical conditions, we recommend consulting with your healthcare provider before use.

Results vary by individual, but most customers notice visible improvements within 2–4 weeks of consistent daily use. The key is consistency — stick with your routine for the best results.

Absolutely. Our products are designed to complement your existing routine, not replace it. They integrate naturally into any daily skincare regimen.

Apply a small amount to clean skin, focusing on your areas of concern. Use daily — morning or evening — for best results. Each product comes with detailed usage instructions.

Skincare results build over time. Active ingredients work best when used consistently, allowing your skin to adapt and respond. Think of it like exercise — regular effort brings the best results.

We recommend consulting with your healthcare provider before starting any new skincare product during pregnancy or while nursing, just to be safe.

You can reach us anytime by email at hi@positivlab.com. We respond within one business day and are happy to help with any questions or concerns.

No problem! Just send us an email at hi@positivlab.com with your question and we'll get back to you promptly. We're real people and we're here to help.